In 2021 we see the rise and acceleration of local e-commerce, as more small businesses “close to home” will shift to platforms such as Shopify. Ride-sharing services such as Uber and Lyft may introduce courier services that enable these businesses to offer fast delivery. The toolsets of big e-commerce players such
as Amazon will finally reach the hands of small, local businesses—and we’ll all benefit from it.
Retailers are enabling in-store customers to scan their items and check out using an app, without the need for going through a checkout line. Sam’s Club has already achieved this across all their stores, and Walmart is implementing it in phases. This will provide a safe and contactless experience for those who shop in the
store. Consumers will also be able to buy online, schedule pick-up and then collect their purchases in the store or through curbside delivery—all powered by a mobile app.
The way retailers do business and consumers shop has changed. From subscriptions and flexible payments to seamless loyalty across channels, digital tools and advanced technology will be central to selling in 2021 as these behaviors continue to evolve. Retailers have taken risks, pivoted quickly, and reinvented their industry. Their resilience has been inspiring, while their quick thinking and unmatched passion have rewritten the rules of retail for good. With this in mind we bring forth the best retail technology solution providers who are transforming the arena with their innovative solutions.