In the Financial Services world, times are changing quickly. The transition from call centers, to contact centers, to omni-channel communications has been a transformative process thanks to ever evolving technologies.
Over the past three years, participants in consumer finance, including originators, investors, and servicers, have enjoyed a prosperous period. With numerous forms of government stimulus, such as low interest rates, rental assistance, mortgage forbearance, student loan forbearance, tax credits, and individual stimulus checks, US consumers found themselves with more liquidity than usual, resulting in an incredible multi-year stretch of outstanding performance for consumer loan portfolios.
It is amazing to me how many conversations on Digital Transformation (transformation through better use of data) confine themselves to the technology aspects of the solution. Typical questions I hear are, how will we get […]
Local governments are generally slower in embracing emerging technologies than other sectors of the economy. That’s no big revelation to anyone. This hesitancy is often for good reason. Many city systems are essential services and […]
Introduction The onset and spread of the novel COVID-19 virus have taken a disastrous toll on the US economy. According to a Statista report published on July 2, 2020, the number of positive cases of […]