ArtiFlex Manufacturing | A Leader in Engineered Solutions | Erin Hoffmann

Such assistance is provided when a customer “needs a quick turnaround because of a situation in their manufacturing facility. Maybe their press went down; maybe they’re over capacity or have some planned maintenance, or there’s a lack of labor. If a client has an issue and needs to have parts manufactured and they can no longer do it in-house, they can call ArtiFlex,” says Cowger.

Offering a comprehensive array of services has been central to the firm’s success, she continues. In fact, establishing a vertically-integrated operation was the primary reason “why ArtiFlex was formed—being able to be that one supplier for our customers who is involved early in the design of the part or the tooling or assembly system. [We’re] able to contribute to engineering cost-saving ideas and [ideas] for the launch of a product. We work clear through to the end of the product’s life and can provide service parts when production is over.”

Innovation is also central to the company’s vision. To this end, the innovation group “tries to find creative ways to design a product and design manufacturing processes that leverage existing [assets],” says Delmoro.

The company also demonstrates a flair for innovative thinking when it comes to seeking new niches and opportunities. He points to the heavy and mid-sized delivery truck sector as an example. The market for such trucks has grown enormously in recent years, with delivery vehicles from grocery and meal suppliers to Amazon and other companies now sharing the road with established fleets from FedEx and UPS.

“How do you create unique products that support those types of vehicles and align with the needs of the new market?” asks Delmoro. To this end, ArtiFlex developed an expertise in sliding doors, a defining feature of most delivery vehicles. Additionally, EV Battery Trays, Customized Hoods and Doors are also market segments where ArtiFlex is a leader.

The company is equally adept at business dealings, as demonstrated by its relationship with manufacturing partners in Asia. “To participate effectively in tool-and-die build, you’ve got to have partners overseas,” he says.

The company designs and builds stamping tools in Grand Rapids. ArtiFlex also leverages partners in low-cost locales in South Korea and China as needed to meet capacity, cost and timing requirements. Tools outsourced to these partners are manufactured, and then returned home to be completed. This process allows ArtiFlex to reduce costs while maintaining control over design and manufacturing.

This is a relatively new company and is a product of the recession of 2008–2009. During this grim period, Erin Hoffmann, owner of International Tooling Solutions (ITS), began seeking new prospects to boost business and teamed up with the Gerstenslager Company, a venerable Ohio firm owned by Columbus, Ohio-based Worthington Industries.

The Gerstenslager Company specialized in recreational and service vehicles. It made cargo trailers during World War Two and the first Oscar-Mayer ‘Wienermobile’ promotional vehicle. Worthington Industries acquired the Gerstenslager Company in 1997. Fourteen years later, ITS and the Gerstenslager Company partnered in a joint venture called ArtiFlex.

The name was chosen to reflect the fledgling company’s commitment to artisan-level quality and a flexible approach. Today, ArtiFlex has ISO 14001 environmental, ISO 9001:2015 quality, and IATF 16949 quality certifications, the last being standard for working in the automotive industry. “Quality is built throughout all of our processes and systems. We use the IATF standards to guide our business processes,” states Cowger.

Flexibility, meanwhile, entails “leveraging the talent, resources and equipment we have to come up with a solution,” says Delmoro.

The company has launched a growth initiative called Body by ArtiFlex which is based around potential partnerships. The client provides a design, and ArtiFlex provides enhanced support to bring the design to market economically. The program is geared towards customers who want to market a product quickly, but not in massive volumes.

Despite the team’s workload and ambitious growth agenda, they still manage to make time for charity and community events. The company is hosting its second annual car show this September to benefit the Wooster, Ohio Boys and Girls Club. In addition to showing off various vehicles, the event will feature plant tours for residents of Wooster.

“A lot of time, in a large manufacturing town, nobody knows what’s inside the walls. Somebody who looks at a car today doesn’t know a 1,000-ton press that made the fender,” says Delmoro. The plant tours in Wooster are further evidence of the company pride shown by ArtiFlex employees, and the company forecast is also bright.

“We’ve been working hard to be stable and profitable. Those are two main tenets in our mission statement, and the third is growth. Once stable and profitable, you have that ability to grow. We are looking to expand with current customers, expand with new customers, and see where all our capabilities can take us,” says Cowger.