UniFocus, the leading provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages world-class destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new property acquisitions, ensuring continuous high-quality service and effective use of staff time across its growing portfolio.
Leveraging a 15-year partnership with KSL Resorts, whose resorts offer outstanding spa, golf, tennis, ski and beach locations, UniFocus workforce solutions currently service Vespera Resort on Pismo Beach, Sheraton San Diego Hotel & Marina, and Blue Mountain Resort in Palmerton, Penn., and remains a first priority for new KSL Resorts-managed properties.
“Locations like Blue Mountain Resort are complex environments where seasonal changes require varying labor standards and shift needs, yet our smaller, boutique properties require an intelligence-based strategy that delivers high-level service,” said Claude Brock, CFO at KSL Resorts. “UniFocus with its smart workforce solutions ensures optimum employee performance regardless of service area or department size from our sprawling adventure resorts in the Northeast to our quaint California Central Coast property. With the company’s solutions serving as a uniform standard across our portfolio, we know each location from the beach to the mountains can make the most out of existing labor resources to always deliver exceptional experiences and increased revenue.”
In contrast to various competing labor management platforms, the UniFocus Labor Management suite stands out for its ability to go beyond simply telling managers how many hours need to be allocated each day. Instead, the platform leverages a range of intelligent algorithms to predict the rise and drop in service demand which can fluctuate on an hourly basis, and which can lead to a lapse in service quality if departments are not sufficiently staffed at the appropriate times. Using the UniFocus Labor Management solution, KSL Resorts properties benefit from intelligent scheduling automation ensuring that staff are assigned to the shifts and service areas where they are needed most. This not only leads to more responsive operations that can accommodate sudden service demand rises using a hotel’s existing staff resources, but also results in increased employee satisfaction and loyalty by providing them with the effective support they need.
“In today’s industry climate, hoteliers don’t just need labor management and scheduling solutions promising greater efficiency, they need tools that are able to guarantee the meeting of service level expectations using the employees they currently have available,” said Moneesh Arora, CEO of UniFocus. “We are honored that KSL Resorts continues to recognize the value that our solutions offer in aligning their existing labor resources with real-time guest demand. We look forward to our seeing relationship continue to grow as we work together to ensure the success of new properties that enter into the KSL Resorts fold.
UniFocus, the leading provider of Workforce Management Systems, has announced the launch of Gratitude, an innovative employee tipping platform that provides hotel guests with the ability to tip staff throughout a property without requiring the use of an app or physical cash. Set to be showcased at this year’s HITEC in Orlando, Gratitude together with UniFocus’ Instant Pay and Tip Pooling capabilities, will importantly provide today’s hoteliers with the means to maintain competitive wages to attract and retain a loyal and productive workforce.
With modern travelers often carrying just credit or debit cards, the lack of at-hand cash has resulted in a substantial decrease in the number and amount of tips left to a hotel’s staff. This reduction in overall wages has only been partially addressed by minor hourly rate increases and can play a significant factor in staff decisions to seek out other employment options. With Gratitude by UniFocus, hoteliers can finally reverse this trend by providing guests with the option to leave a tip using either credit/debit cards, Apple Pay or Google Pay. Via a secure mobile-compatible portal that can be tailored to a hotel’s branding, guests can effortlessly submit the tip amount they wish to provide and can leave feedback on the quality of service received.
Native to the UniFocus workforce management system, Gratitude ensures that tips are shared with the appropriate staff. Hoteliers to seamlessly create ‘tip jars’ by department, such as for housekeeping, valet services, the front desk and concierge. Gratitude further facilitates guest use and increases the likelihood of leaving behind a tip by allowing guests to scan a QR code to be instantly directed to the correct tip jar. Hoteliers can place such QR codes within guestrooms, lobby areas, vehicles and more to provide guests with a more convenient tipping experience and to promote awareness of the service.
“Hoteliers can’t financially offset the decrease in tips beyond areas that are tied to a POS system such as a hotel’s restaurant. Until now there hasn’t been an alternative for employees such as housekeepers or front desk staff to receive digital tips,” said Moneesh Arora, CEO of UniFocus. “Our Gratitude platform is the first fully integrated solution designed to fully resolve this challenge for the hospitality industry, and will prove to be a tremendous asset for hoteliers actively working to attract and retain talent. Together with our tip pooling and instant pay services, UniFocus can help boost the industry’s reputation as a competitive and attractive source of employment.”
Serving as a comprehensive provider of advanced workforce management technology, attendees visiting the UniFocus x Knowcross HITEC booth #2417 can also learn how to further streamline staff tipping processes using enhanced tip pooling automation. Integrated with the company’s Time & Attendance platform or function as a standalone feature, tip pooling by UniFocus sidesteps the time-consuming need for managers to manually track and disperse tips. When integrated with the right systems, Gratitude can automatically calculate accurate tip disbursements based on which shifts and how many hours each employee has worked. Tipping technology is amplified with UniFocus’ Instant Pay abilities which provides workers with up to 50 percent of their earnings the moment a shift has been completed, hoteliers can finally fully address modern employee demands for flexible and instantly accessible wages without incurring additional costs.