Today customers encounter complex regulations, rising wages, staff turnover, and an overall increase in the price of goods and services. Washington-based Office Ally addresses these challenges by ensuring they offer the best value at an affordable price. In order to continuously provide the best value, Office Ally regularly enhance their products, meeting the most up-to-date regulatory requirements while simultaneously simplifying and automating routine processes. Overall, the company feels it’s their duty to serve as the Ally to the small to medium practices in the healthcare continuum to ensure a better healthcare experience for all patients.
Office Ally is a full-service clearinghouse offering a web-based service where providers can submit to Participating Payers for FREE. “We are a full-service clearinghouse that can get customers submitting claims to any payer within as little as 24 hours,” says Chris Hart, CEO of Office Ally. “The web-based modules we provide are intuitive and require little to no training, and customers are able to apply our clearinghouse services to their business with little to no knowledge in claims management.”
Owing to Chris, Office Ally today has a more collaborative environment, where the employees can share more ideas from communication with the customers, and he’s opened communication between the different departments in order to function at the highest level internally. In addition, he deeply desires to remove friction between the various constituencies in Healthcare, thereby removing waste in the system. “By doing this, we can dampen the significantly increasing costs of healthcare while simultaneously improving the profitability of the small to medium sized practices,” he explains. “In other words, he has reinforced the values of the company so we can continue to be that trusted ally and advisor to the providers we serve.”
Office Ally™ offers a Comprehensive Electronic Health Records Program that allows healthcare providers to spend more time with patients and less time on paperwork. They believe an EHR solution should empower providers to be more effective and streamline a care provider’s workflow. Office Ally offers a solution that lets the care provider document and reports data required for value-based incentive programs quickly and efficiently for Meaningful Use and MACRA/MIPS. This Complete EHR, EHR 24/7™ will pursue certification through an ONC-ACB for the 21st Century Cures Act in accordance with the applicable certification criteria actively being implemented by the Secretary of the U.S. Department of Health and Human Services.
On the other hand, Office Ally’s Patient Health Records secure web portal allows healthcare providers to gather patients’ personal health information. They have several products that allow providers to gather and store patient health information. The Office Ally patient portal, Patient Ally, together with their electronic forms product, Intake Pro, provide multiple ways for patients to enter their own data and interact electronically with the office. This significantly reduces the amount of manual, paper processes in practice. In addition, these seamlessly integrate with Office Ally’s Practice Management and EHR products. “We listen to our customers, evolve with the market, and absorb the burden of costs so healthcare providers can enjoy healthy profitability in their practice. We truly believe what sets us apart is embedded into our DNA, which is to be an Office Ally,” elucidates Chris.
The company’s Practice Mate™ is a FREE software full of useful features and benefits that will help organize and grow a care provider’s practice. With Practice Mate™ they are entitled to Office Ally’s FREE claims submission service. Users can send to over 5,000 insurance companies free of charge, as they believe an EHR solution should empower providers to be more effective and streamline their workflow. Office Ally offers a solution that lets the care provider document and reports data required for value-based incentive programs quickly and efficiently for Meaningful Use and MACRA/MIPS.
Historically, Office Ally has focused heavily on varying specialties’ small to medium size practices. As they continue to expand the depth and breadth of their solutions and offerings, Chris and his team feel the ability to expand upstream into larger practices and health systems will be a significant opportunity. As seen in recent months through Office Ally’s acquisition of Bluemark, they have already entered into the larger health system space through the MAPs and Blueway Tracker (esMD) products. That instantaneously filled a gap in their portfolio as a Medicare Health Information Handler (HIH), and truly sets them apart in the self-pay
management space given their Insurance Discovery service. “We are also launching our Medicare Underpayments product to round out our Revenue Recovery suite of products that were launched earlier this year,” adds Chris. “These, coupled with our Clearinghouse expansion, will allow the larger health systems to enjoy the same access to low cost, high value clearinghouse services, that were previously only available to the smaller end of the market.” Over the years, Office Ally has played a major role in servicing the small business healthcare market. They have over 70,000 companies who leverage their services daily, and they know the more providers who rely on Office Ally, the better the healthcare market can thrive.
It is pertinent to mention, Office Ally has started to layer advanced revenue recovery and high-end claim edit services that are able to look across the payer spectrum and apply sophisticated rules in order to maximize collection efforts. Robotic process automation (RPA) and artificial intelligence (AI) tend to be buzz words in the industry. However, they are truly leveraging them to improve their providers’ accounts receivable and practices’ accounts receivable outcomes. “For the days to come, we will continue to find ways to incorporate them, as well as other emerging technologies, into our products and services in the future,” says Chris. “Over the years, Office Ally has focused on the middle portion of the healthcare and revenue cycle process. We have added solutions to the ends of the process, focusing on the early and end stages. We do this through our self-pay management services and revenue recovery processes.”